Shipping and Delivery
AREAS SERVED
Sartoria Equestre S.r.l. ships to Italy and to the countries of the European Union. For shipments within the European Union, no customs formalities or charges are payable by the customer.
COURIER AND SHIPPING SERVICE
Shipments are handled through Packlink PRO, an intermediation platform provided by Auctane S.L.U., with registered office in Paseo Imperial 14, 28005 Madrid, Spain.
Packlink does not carry out the transport itself: it provides the Seller with a network of national and international couriers, including the main operators active in Italy and in the European Union.
For each shipment, the Seller selects the most suitable courier based on the destination, the characteristics of the parcel and the expected delivery times. The courier actually appointed is indicated to the customer in the shipping confirmation email, together with the tracking code to follow the status of the delivery.
ORDER PROCESSING TIMES
Orders are processed and handed over to the courier within 7 working days of order confirmation, unless otherwise indicated. Orders received on public holidays or at weekends are processed from the first available working day.
DELIVERY TIMES
The times indicated run from the moment the courier takes charge of the shipment and are in addition to the processing times described above. Delivery times are not guaranteed and may vary depending on the destination, the appointed courier and factors beyond the Seller’s control.
| Destination | Delivery time |
|---|---|
| Italy | Within 7 working days |
| European Union countries | Within 10 working days |
SHIPPING COSTS
The shipping cost is not fixed. It is calculated in real time during the purchase, based on the destination, the weight and the overall dimensions of the products in the cart, according to the rates of the couriers available through the Packlink PRO platform.
The exact amount is clearly shown in the cart and on the checkout page, before the order is confirmed and before any charge is made. The customer never bears shipping costs that have not been shown in advance.
SHIPMENT TRACKING
After dispatch, the customer receives the tracking code by email, which can be used at any time to check the status and location of the shipment with the appointed courier.
DELIVERY AND ABSENCE OF THE RECIPIENT
It is the customer’s responsibility to provide a correct and complete delivery address.
If the recipient is absent, the courier follows its own procedures, which may include a new delivery attempt or holding the parcel in storage.
Any additional costs arising from an incorrect or incomplete address provided by the customer may be charged to the customer.
DELAYS
Any delivery delays not attributable to the Seller do not give rise to any compensation, without prejudice to the mandatory rights granted to consumers by law.
DAMAGE OR LOSS
If the parcel arrives damaged or tampered with, the customer is invited to accept the delivery with reservation and to contact the Seller at orders@sartoriaequestre.com, attaching photographic documentation.
In all cases the customer deals with the Seller, who directly handles the checks and any compensation procedure with the courier and with the intermediation platform. The customer does not need to take any action against the courier or Packlink.
RETURNS AND RIGHT OF WITHDRAWAL
The procedures for returning products and exercising the right of withdrawal are governed by the Withdrawal Notice and by the Returns and Refunds Notice published on this website, to which reference is made. The costs of returning the goods in the event of withdrawal are borne by the customer.
PARCEL WEIGHT, DIMENSIONS AND MULTIPLE SHIPMENTS
The shipping cost depends on the weight and dimensions of the parcel. Express couriers calculate the amount on the greater of the actual weight and the volumetric weight, i.e. the theoretical weight corresponding to the space occupied by the parcel. For this reason, a light but bulky product may affect the cost more than its actual weight.
When an order includes several products, or particularly bulky items such as several blankets, the shipment may be split into several parcels.
The calculation carried out during the purchase takes this into account, so that the amount shown in the cart always covers the entire shipment. The customer receives no requests for additional payment after the order is confirmed.